1. Introduction

These Terms and Conditions (“Terms”) govern the provision of our services to you. By using our services, you agree to be bound by these Terms. Please read them carefully.

2. Services

We provide website design, hosting, maintenance, and related services. The specific details of your service will be outlined in your proposal, invoice, or service agreement.

3. Fees and Payments

• All fees are payable in advance unless otherwise agreed in writing.
• Ongoing services (such as hosting or maintenance) are charged on a subscription basis.
• Failure to make payment may result in suspension or termination of services.

4. Term and Termination

• Either party may terminate an ongoing service with 30 days’ written notice.
• We may suspend or terminate services immediately if you breach these Terms or fail to pay fees when due.

5. Site for Life Plan

The “Site for Life” plan was a promotional offer that is no longer available to new clients.

Discretionary Basis – Existing customers on this plan may continue to use it solely at the discretion of the business owners.

Definition of “Life” – For clarity, “Site for Life” refers to the lifetime of the plan as defined by our business operations, and does not guarantee service for the lifetime of the customer or any other party.

Right to Amend or Withdraw – We reserve the right to amend, suspend, or withdraw this plan at any time. Where reasonably possible, we will provide advance notice of any such change.

Alternative Options – If the plan is withdrawn, affected customers will be offered suitable alternative hosting or service options.

6. Third-Party Services

• Our services are delivered using third-party platforms and providers (including our white-label website builder).
• By using our services, you agree to comply with any applicable terms imposed by those providers.
• We are not responsible for downtime, service changes, feature removals, or other issues arising from third-party services, though we will use reasonable efforts to assist you if such issues occur.

7. Client Responsibilities

• You are responsible for providing accurate information and materials required for your website.
• You are responsible for maintaining up-to-date contact and billing details.
• You must not use our services for unlawful purposes.

8. Intellectual Property

• Unless otherwise agreed, you own the rights to your website content.
• We retain the rights to our underlying frameworks, tools, and proprietary systems.
• Any third-party software or services remain the property of their respective owners.

9. Liability

• We are not responsible for site downtime, service interruptions, or any resulting loss of income if services are suspended due to non-payment or any other reason within our rights under these Terms.
• We are not liable for indirect, incidental, or consequential losses arising from the use of our services.
• Our total liability to you will not exceed the amount paid by you for services in the 12 months prior to the claim.
• We are not liable for issues caused by third-party platforms or providers.

10. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, such as internet outages, natural disasters, or regulatory changes.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our website. Continued use of our services constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.